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Trigger options include a site visitor opening a new page, visiting the site for the first time, returning to the site after a previous visit, and spending a certain amount of time on a single page.
The actions which can be triggered include sending chat messages or emails, and adding tags to or removing tags from customer profiles.
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We regularly look at the landscape of cards in each category and pick our favorites.
Tidio Chat is a web-based live chat software which combines messages from emails, Facebook Messenger, and website chat widgets into a unified agent interface, enabling agents to deal with all customer messages at the same time, with the same tools, regardless of which channel they come in from.
The chat pages can also be customized with different background images and welcome messages.Live chat can be offered as a widget, sidebar, or dedicated page, which can be customized with different colors, button positions, status messages, and display options.